Merchant Service Providers Encourage Fraud and Chargebacks
So here is how the scam works, once one of the merchant providers hint at a problem with a merchant, they will begin applying restrictions, making unreasonable demands and reducing limits, all in the efforts to distract the end merchant. When the merchant eventually falters, the merchant service provider will hold back several weeks of processing volume and terminate the account. Because a terminated merchant cannot typically process in the United States, they typically go out of business. While so merchants do manage to stick it through, it doesn’t matter because the merchant account provider will have eaten up virtually all of the held funds in “research fees” and other axillary charges for a problem they initially created.
Many times merchants will feel “I am not doing anything wrong” only to find themselves on the wrong end of this deal. The reality is that every merchant from time to time experiences problems or ups and downs with their chargebacks, that’s the nature of the beast. But if you are on the wrong end of the merchant service provider, you could soon be out of business.
Rumor has it that more and more merchant account providers are holding merchants hostage and ultimately terminating merchants for little or no basis for the simple reason that they are looking to hold their funds in reserve. What most merchants don’t realize is that merchant service providers will often hold their funds for up to seven months after they have terminated their contract and what’s more frustrating for many merchants is that often these service providers will eat up any reserves with extra fees and charges in “researching” their terminated account.
I’ve seen this happen with many merchants already in the past few years, many of which have lost over one hundred thousand dollars (each!) to merchant providers. The assumption, of course, is that this is limited to a few select “underground” providers but, in fact, this is a problem that affects the entire industry and includes such names as Heartland Payments (NYSE HPY), Optimal Group (Nasdaq OPMR), and even NPC which was acquired by Bank of America (NYSE BAC).
My hope for 2008 is that the SEC and FTC start to investigate some of the larger shady companies and start to ask why some of these companies have so much cash on the books without a reason to justify it. Certainly Wall Street may love them but there is more than meets the eye.

Comment by max on 8 January 2008:
According to me all these happens merely because a loop holes in the judiciary. Finding those loop holes one can extremely harnesh it according to his needs. This is all going on in todays business patern. These things must be clesrly shorted out.
Comment by Bob1987 on 8 January 2008:
SEC has put down so many smaller business, hope they catch the big ones too, as they are the ones who take more money from our pockets.
Comment by 123Bean on 8 January 2008:
Some merchants may even close accounts for no reason, I mean, smaller accounts who will not complain, now take lots of them and make big money.
Comment by Riley Poole on 10 January 2008:
It’s really got to stop. A few government agencies have already taken notice; let’s hope something happens because too many merchants have already gone under due to this practice.
Comment by Merchant Services Online on 14 January 2008:
Chargeback’s can be a big business and for some this is a very unfortunate thing especially for small to mid-size companies since they need these funds on a timely bases to continue business the following months.
As many know there are tons of great articles on how merchants can reduce chargeback’s with explaining how your ordering process works as well having ways for the purchaser to contact and resolve issues before a chargeback happens.
However this also goes into one of the recent articles posted here on Merchant Talk, I was just reading about http://www.merchanttalk.com/2008/01/13/merchants-beware/
It is very important to look at the merchant providers contract and understand it so you know how you can avoid any complications if any arise most of the time depending upon your risk scale a provider will hold funds to protect themselves as well the merchant.